Return and refund policy

 

To process a return, please send your item to our China or Nevada, USA warehouse. Customers are responsible for return shipping fees.

Good news: Contact us before returning — we can help provide a discounted return shipping label ranging from $5–$15, depending on your location and logistics services.

Eligibility for Returns

Before initiating a return, it’s essential to be aware of our eligibility criteria. To qualify for a return, please ensure that:

  • The product must be unused and in its original packaging.
  • All labels, tags, and seals must remain intact.
  • Return requests must be lodged within 30 days of purchase.
  • Proof of purchase is required; this can be your order confirmation email or a receipt.

Our Return and refund policy is designed to accommodate various situations, ensuring that you can shop confidently knowing that we stand behind our products.

How to Process a Return

Initiating a return is straightforward. Follow these simple steps:

  1. Contact our customer service team via email or phone with your order details.
  2. We will provide you with a return authorization and necessary shipping information.
  3. Carefully package the item and send it back using a trackable shipping service.
  4. Once we receive your item, we will inspect it and process your refund or exchange.
  5. Customers are responsible for the cost of return shipping fee.

     

Refund Process

Once we receive your return, we’ll process your refund as quickly as possible. Refunds can take anywhere from 5 to 14 business days to appear in your account, depending on your bank's processing times. We handle refunds to the original payment method used during the purchase.


Exchanges

 Please reach out to our customer service team to discuss your exchange options, and we will assist you with every step of the process.

Customers are responsible for the send back shipping fees. Contact us before Exchange — we can help provide a discounted return shipping label ranging from $5–$15, depending on your location and logistics services. 


📩 Contact Us Anytime

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Email: info@bagbagsitter.com
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