Return and Refund policy

 

To process a return, please send your item to our China or Nevada, USA warehouse. Customers are responsible for return shipping fees.

You are responsible for paying return shipping costs. we can help provide a discounted return shipping label ($5–$15), depending on your location.

 

Eligibility for Returns

Before initiating a return, it’s essential to be aware of our eligibility criteria. To qualify for a return, please ensure that:

  • The product must be unused and in its original packaging.
  • All labels, tags, and seals must remain intact.
  • Return requests must be lodged within 30 days of purchase.
  • Proof of purchase is required; this can be your order confirmation email or a receipt.

Our Return and refund policy is designed to accommodate various situations, ensuring that you can shop confidently knowing that we stand behind our products.

 

To return an item, please go to our home page and scroll down to the bottom of the page. Click on “Return & Exchange” submit your return request. If you have any questions, feel free to contact our customer support team: info@bagbagsitter.com

 

    Refund Process:

    Once we receive your return, we’ll process your refund as quickly as possible. Refunds can take anywhere from 7 to 14 business days to appear in your account, depending on your bank's processing times. We handle refunds to the original payment method used during the purchase.

     

     

    Damaged or defective items:

    If you receive a damaged or defective item, please contact us immediately at info@bagbagsitter.com with details and photos of the problem. We will try to resolve the problem as soon as possible.

     

     

    Exchange:

    The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

    Customers are responsible for the send back shipping fees. Exchange — we can help provide a discounted return shipping label ($5–$15), depending on your location.

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